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Omnichannel
Communication Platform

Sweet Relish simplifies your BDC operations by automating lead management, streamlining customer communication, and driving data-centered campaigns - ensuring your team works smarter and more efficiently. With real-time performance metrics, you can customize every opportunity, from closing more sales to scheduling additional service appointments.

Service BDC

Streamline Service Appointments and Follow-Ups to Drive Customer Retention

Inbound Service Appointment Management

  • Inbound Call Management: Efficiently handle incoming calls and automatically convert them into scheduled appointments through intelligent routing and AI assistance.

 

  • Appointment Optimization: Maximize service lane utilization through smart scheduling and automated follow-ups to ensure no opportunity is missed.

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  • Omnichannel Communication: Enhance customer experience by seamlessly managing interactions across calls, texts, and emails, ensuring every inquiry gets an immediate response.

Service Campaigns

Drive more revenue through intelligent campaign management:

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  • Automated Customer Journey:

    • Create personalized service communications.

    • Build long-term customer loyalty.

    • Generate consistent repeat business.

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  • Seamless Integration:

    • Automatic DMS customer record sync.

    • Flexible CSV file importing.

    • Effortless campaign setup.

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  • Campaign Types:

    • Service Retention Programs

    • Vehicle Appraisal Campaigns

    • CSI Management

    • Birthday Special Offers

    • State Inspection Reminders

    • Declined Service Follow-ups

    • Recall Notifications

Sales BDC

Empowering Your BDC with Seamless Lead

Management and Customer Communication

Lead Management

  • Lead Engagement: Engage prospects instantly with our intelligent content program, ensuring no opportunity is missed.

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  • Smart Prioritization: Focus your team on the most promising prospects through automated lead scoring and routing.

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  • Performance Optimization: Track and score every agent conversation to ensure consistent, high-quality customer interactions.

Sales Campaigns

Drive more revenue with intelligent AI-powered campaigns that work while your team focuses on fresh opportunities:

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  • Lead Engagement Strategy:​​

    • Enhanced engagement for fresh leads

    • Smart re-engagement of aging leads

    • Targeted equity mining for existing customers

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  • Campaign Types:

    • BDC Boost: Automated bi-monthly campaigns for unsold leads

    • Seasonal Promotions: Targeted holiday and event specials

    • Sales Recovery: Automated follow-up for missed appointments and unsold opportunities

    • Car Seller Campaigns: Targeted KBB trade-in opportunities

Powered by
Sweet Relish AI

Our AI technology streamlines your service and sales operations, delivering exceptional customer experiences while your team focuses on high-value interactions.

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Smart Lead Management

Seamlessly engage fresh leads and automatically transition qualified prospects to your sales team

Intelligent Prioritization

Focus your team's efforts on the highest-value opportunities while AI handles routine follow-ups

Eliminate Delayed Responses

Never miss another opportunity with instant responses to leads and after-hours inquiries

Smart Queue Management

Reduce wait times and enhance customer satisfaction with AI-powered text alternatives during peak periods

Automated Call Recovery

Never miss an opportunity with AI assistance that instantly engages customers who couldn't reach your team

Intelligent
Routing

Optimize customer flow and minimize wait times through smart queue management and automated prioritization

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The Importance of Good Content

A critical evolution in the BDC is the transition from agent-created content to workflow-integrated content. This strategic shift allows dealerships to align their customer communications with their broader marketing objectives. The fundamental strategy is to leverage pre-planned content within the workflow to initiate engagement, followed by personalized agent interaction once a connection is established.

Captures Attention

Strong, targeted content immediately engages your audience, cutting through the noise and making your message stand out in a crowded marketplace. This strategic approach ensures that your initial contact has maximum impact.

Builds Trust and Credibility

High-quality, relevant content positions your team as experts in the field. This expertise-driven approach fosters trust and creates meaningful connections with your audience, establishing a foundation for long-term relationships.

Improves Engagement Rates

Well-crafted content resonates with your leads, increasing response rates and driving conversations that lead to appointments and sales. When messages align with customer interests, they're more likely to engage meaningfully.

Drives Better Results

Personalized and strategic messaging aligned with customer needs improves your connect rate and maximizes campaign performance. This targeted approach ensures higher conversion rates and better ROI.

Enhances Customer Experience

Content that speaks to specific pain points or interests ensures leads feel understood, creating a smoother path to conversion. This personalized approach demonstrates your commitment to addressing individual customer needs.

Functionality You Will Love

Weekly Campaigns, Consistent Results

​We offer weekly campaigns tailored specifically to your dealership’s needs. Our team crafts effective content that resonates with your audience, keeping your brand top-of-mind and driving customers to your door.

Comprehensive Reporting for Maximum ROI

Get detailed, easy-to-understand reports on your campaign performance with comprehensive ROI metrics. We ensure you’re always informed and in control, so you can make decisions based on data that drives your business forward.

Cutting Edge Lead Management with AI

We combine AI-powered tools and seamless workflows to streamline your lead management process. This ensures quick follow-ups, higher engagement, and more conversions!

​Seamless Workflows

Our workflows automate processes with intuitive designs that boost efficiency, reduce manual tasks, and ensure smooth communication, allowing your team to focus on building stronger relationships and driving sales.

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